Terms & Conditions - Dekro Paints

Terms and Conditions

Delivery Of Orders

  • The Products displayed on this Site will only be delivered within the Republic of South Africa.
  • Aramex Courier services will attend to delivering your online purchases. Delivery can take up to 3-4 working days after payment confirmation.

Cancellation, Refund & Returns

  • Should you wish to cancel an order, it must be done telephonically within 48hrs of placing the order to avoid unnecessary liability of courier costs. For assistance or enquiries relating to cancellations, please call our helpline on 0800 222 423
  • As per the Electronic Communications & Transactions Act (ECT Act) you will have the right to return the goods within 7 days of delivery for any reason without penalty but you will be liable for the costs of returning the goods. The company will reimburse you for the purchases order via EFT within 24hrs of receiving the goods.
  • Damaged or defective goods must be reported within 24 hours of delivery. The company will arrange for Aramex courier services to collect the goods at their own cost and will reimburse you for the purchases via EFT within 24hrs of receiving the goods.

Collection Of Orders

  • You will receive an email confirming when your order is ready for collection at the store that you have nominated on your order. This process can take up to 5-7 working days after payment confirmation.
  • Your collection confirmation and ID must be presented before goods can be released. You will be required to sign receipt for the goods.

 

For assistance or enquiries, please call our helpline on 0800 222 423